Campaign Period: 2026.01.01 – 2026.12.31
RMA Replacement Program
Trade in your old NAS. Upgrade starts now.
Through the QNAP RMA Replacement Program, eligible users can enjoy trade-in discounts and purchase a brand-new NAS at a better price — with greater performance and enhanced data protection. No matter which new model you choose, we make upgrading simple.
Why Choose
RMA Replacement?
Four great reasons to upgrade instead of repair
Save Time, Skip the Hassle
No more waiting for repairs or worrying about recurring issues. RMA Replacement lets you skip the wait and go straight to a new device.
Any Model, Your Choice
No matter which QNAP NAS you currently own, you're free to choose any model for your upgrade. Want more storage? A higher-end unit? Now is the time.
Flexible Plans, Your Decision
We offer two trade-in plans. Whether you keep or return your old device, you'll enjoy upgrade discounts. Returning your device earns you an even higher discount.
An Exclusive Upgrade for RMA Users
This isn't just a repair — it's an upgrade opportunity. We want every user facing an issue to get a better experience while solving their problem.
Plan Details
Program Details
Choose the trade-in plan that suits you best
Plan A
25%
off new device price
Keep Your Old Device
Keep Your Old Device
"Don't want to send it back? No problem."
You can keep your old device and handle it yourself, while still enjoying the trade-in discount. Maybe you still need the hard drives or parts inside — we totally understand. Even without returning it, you can still join the RMA Replacement Program.
- No return shipping costs
- Ideal for users who want to keep parts or handle disposal themselves
Plan B — Best Value
30%
off new device price
Return Your Old Device
Return Your Old Device
"Leave it to us. Enjoy a bigger discount."
Send your old device back to QNAP and receive a higher discount. No more worrying about what to do with your old NAS — let us take care of it while you enjoy your brand-new device.
- Return the NAS unit only — hard drives not required
- Ideal for users who want a hassle-free, all-in-one solution
Process
How It Works
Five simple steps to complete your upgrade
1
1
Submit an RMA Request
Submit an RMA request through the QNAP website or by contacting support. Once eligible, let us know you're interested in the RMA Replacement Program.
2
2
Choose Your Plan
After deciding to trade in, choose Plan A (keep your old device) or Plan B (return your old device).
3
3
Confirm with Support
Contact QNAP support to confirm your applicable trade-in plan and discount details.
4
4
Return Your Old Device (Plan B only)
Ship your old NAS unit to the designated QNAP address (hard drives not required). Plan A users can skip this step.
5
5
Receive Your Discount Link & Complete the Upgrade
QNAP will send an exclusive discount link to your email, valid for 30 days. Use it to purchase your new NAS at the discounted price.
Please note
- Once the discount link is issued, it cannot be cancelled. The old device will be marked as having participated in this program and cannot be used to apply again. The discount link is valid for 30 days from the date of issue.
- For Plan B, return shipping costs are the responsibility of the customer.
- Once the old device is received by QNAP, it is considered surrendered and will not be returned, regardless of whether the discount link is used.
Frequently Asked Questions
FAQ
Any user who owns a QNAP NAS with a hardware issue that qualifies for an RMA request is eligible. A valid proof of purchase is required.
No restrictions. You can freely choose any QNAP NAS model for your trade-in upgrade.
No. The RMA Replacement Program applies to the NAS unit only. However, if you need QNAP to ship back hard drives or other accessories, the shipping costs will be at your expense.
Yes. Please make sure to back up and erase all personal data before sending your device back. QNAP is not responsible for any data remaining on the returned device.
No. The discount can only be used for this RMA Replacement transaction and cannot be converted to cash, store credit, or transferred to another person.
The discount link is valid for 30 days from the date of issue. After expiration, it becomes invalid. The discount is tied to the old device's serial number and cannot be reapplied. Please complete your purchase within the valid period.
In general, the RMA Replacement discount cannot be combined with other promotions or discounts. Special exceptions may be announced during specific campaign periods.
Typically, the discount link is sent within 3–5 business days after RMA eligibility is confirmed and the plan is finalized with support.
No. Once the discount link is issued, it cannot be cancelled. The old device will be permanently marked as having participated in this program.
Disclaimer
QNAP reserves the right to modify, suspend, or terminate this program at any time. Any changes will be announced on the official website without separate notice.