Order / Order / FAQ

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Order
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Account
Product

Do I need to register an account in order to make purchases?

Do I need to register an account in order to make purchases?
Yes, you must register a QNAP ID in order to make purchases on the QNAP online shop.

How do I check my order History?

How do I check my order History?
Sign in to your account, and navigate to My Account > My Orders.

Can I add items to an order after it is placed?

Can I add items to an order after it is placed?
No. Items cannot be added to an order after it is placed.

How can I cancel an order?

How can I cancel an order?
If the product is not ready to be shipped, you can cancel the order by clicking “cancel order” in “My account” > “My orders”. If the product is ready to be shipped, the product can only be returned after you receive it.

Can I exchange my order for another equivalent product if I’m not satisfied with the one that I purchased?

Can I exchange my order for another equivalent product if I’m not satisfied with the one that I purchased?
No, exchanges are not currently available. At this time you can only return your item for a refund.

Can I change the email address that I provided for an order?

Can I change the email address that I provided for an order?
No, the email address cannot be changed.

Do you have a physical store to test the product?

Do you have a physical store to test the product?
No, we don’t have a physical store.

What is the maximum quantity of a single item that I can purchase per order?

What is the maximum quantity of a single item that I can purchase per order?
You can purchase a quantity of up to 5 units of a particular item per order.

Why is there not a return order button?

Why is there not a return order button?
Returns can only be made within 30 days of purchase.

How long will a product remain in the shopping cart?

How long will a product remain in the shopping cart?
7 days. There will be no notification prior to an item being removed from the cart.

Can I remove a single item from the shopping cart?

Can I remove a single item from the shopping cart?
Yes. You can cancel, remove, or add items from the cart anytime prior to order placement.

How many total items can I purchase in a single order?

How many total items can I purchase in a single order?
You can purchase up to 20 items per order.