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Do I need to register an account in order to make purchases?

  • Do I need to register an account in order to make purchases?
  • Yes, you must register a QNAP ID in order to make purchases on the QNAP online shop.

How do I check my order History?

  • How do I check my order History?
  • Sign in to your account, and navigate to My Account > My Orders.

Can I add items to an order after it is placed?

  • Can I add items to an order after it is placed?
  • No. Items cannot be added to an order after it is placed.

How can I cancel an order?

  • How can I cancel an order?
  • If the product is not ready to be shipped, you can cancel the order by clicking “cancel order” in “My account” > “My orders”. If the product is ready to be shipped, the product can only be returned after you receive it.

Can I exchange my order for another equivalent product if I’m not satisfied with the one that I purchased?

  • Can I exchange my order for another equivalent product if I’m not satisfied with the one that I purchased?
  • No, exchanges are not currently available. At this time you can only return your item for a refund.

Can I change the email address that I provided for an order?

  • Can I change the email address that I provided for an order?
  • No, the email address cannot be changed.

Do you have a physical store to test the product?

  • Do you have a physical store to test the product?
  • No, we don’t have a physical store.

What is the maximum quantity of a single item that I can purchase per order?

  • What is the maximum quantity of a single item that I can purchase per order?
  • You can purchase a quantity of up to 5 units of a particular item per order.

Why is there not a return order button?

  • Why is there not a return order button?
  • Returns can only be made within 30 days of purchase.

How long will a product remain in the shopping cart?

  • How long will a product remain in the shopping cart?
  • 7 days. There will be no notification prior to an item being removed from the cart.

Can I remove a single item from the shopping cart?

  • Can I remove a single item from the shopping cart?
  • Yes. You can cancel, remove, or add items from the cart anytime prior to order placement.

How many total items can I purchase in a single order?

  • How many total items can I purchase in a single order?
  • You can purchase up to 20 items per order.