Do I need to register an account in order to make purchases?
Do I need to register an account in order to make purchases?
Yes, you must register a QNAP ID in order to make purchases on the QNAP online shop.
How do I check my order History?
How do I check my order History?
Sign in to your account, and navigate to My Account > My Orders.
Can I add items to an order after it is placed?
Can I add items to an order after it is placed?
No. Items cannot be added to an order after it is placed.
How can I cancel an order?
How can I cancel an order?
If the product is not ready to be shipped, you can cancel the order by clicking “cancel order” in “My account” > “My orders”. If the product is ready to be shipped, the product can only be returned after you receive it.
Can I exchange my order for another equivalent product if I’m not satisfied with the one that I purchased?
Can I exchange my order for another equivalent product if I’m not satisfied with the one that I purchased?
No, exchanges are not currently available. At this time you can only return your item for a refund.
Can I change the email address that I provided for an order?
Can I change the email address that I provided for an order?
No, the email address cannot be changed.
Do you have a physical store to test the product?
Do you have a physical store to test the product?
No, we don’t have a physical store.
What is the maximum quantity of a single item that I can purchase per order?
What is the maximum quantity of a single item that I can purchase per order?
You can purchase a quantity of up to 5 units of a particular item per order.
Why is there not a return order button?
Why is there not a return order button?
Returns can only be made within 30 days of purchase.
How long will a product remain in the shopping cart?
How long will a product remain in the shopping cart?
7 days. There will be no notification prior to an item being removed from the cart.
Can I remove a single item from the shopping cart?
Can I remove a single item from the shopping cart?
Yes. You can cancel, remove, or add items from the cart anytime prior to order placement.
How many total items can I purchase in a single order?
How many total items can I purchase in a single order?
