What are QNAP’s Online Store shipping options?

  • What are QNAP’s Online Store shipping options?
  • QNAP offers UPS Ground, 2nd Day Air, and Next Day Air! Choose the shipping option that’s right for you. Total delivery time includes the processing time until the order ships, plus the expected shipping time for your order. All orders ship from our warehouse in Pomona, CA 91768. Business days are Monday–Friday, excluding holidays. Orders received after 12 noon PT will begin processing the next business day. Please note that QNAP is not responsible for any charges upon delivery due to forwarding addresses.

What shipping types are available and how are shipping costs calculated?

  • What shipping types are available and how are shipping costs calculated?
  • Shipping Option Processing Time Shipping Time Costs
    UPS Ground Shipping 1-3 business days processing period required from the date order is placed1 5-7 business days2
    Orders over $99: Free delivery
    Orders under $99: Depends on weight and dimensions
    UPS 2nd Day Air Shipping 1 business day processing period required from the date order is placed1 2 business days2
    Depends on weight and dimensions
    UPS Next Day Air Shipping 1 business day processing period required from the date order is placed1 1 business day2
    Depends on weight and dimensions

    1Business days are Monday–Friday, excluding holidays. Orders received after 12 noon PT will begin processing the next business day

    2Estimated shipping times from our package delivery partner (UPS).

    Occasionally, during large promotional events and holiday rush, there may be a slight delay in processing your order, and additional shipping time may be required. Certain delivery locations or situations may cause delays. Total delivery time includes pending credit authorization, address verification, and processing, plus the expected shipping time for your order.

Where can orders be shipped?

  • Where can orders be shipped?
  • Contiguous United States (excludes Alaska, Hawaii and territories).

Can I have my order sent to a PO Box?

  • Can I have my order sent to a PO Box?
  • No, we do not ship to PO boxes.

Where can I find my tracking number? How do I track my shipment?

  • Where can I find my tracking number? How do I track my shipment?
  • After your order is shipped out, an email with a tracking number will be sent to the email address specified in your order.
    You can also track your shipment by clicking the "Track Your Order" button in the email.