Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags, documentations, accessories ,and labels attached.
To return an item, please log into QNAP Online Shop with your account to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided and take it with the shipping label provided to an authorized UPS shipping location.
Please note, you will be responsible for all return shipping charges.
After receiving your return and inspecting the condition of your item, and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the tech support (please refer to the page for contact information) below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at:
If a Delivery with Services item is missing parts or damaged through customer misuse, the customer may be charged a restocking fee based on the condition of the product.